Support Center
Frequently Asked Questions
Find quick answers about orders, shipping, subscriptions, and Freds Farm herbal products.
Orders and Shipping
How do I track my order?
Once your order ships, you can log into your account and view your order details for tracking information. You can also use the Tracking page on our website to paste your USPS tracking number.
How long does shipping take?
Shipping times may vary depending on your location and carrier, but most orders are processed quickly and ship as soon as they are ready.
What if I entered the wrong shipping address?
Contact us as soon as possible through the Contact page. If your order has not shipped yet, we may be able to update the address.
Do you offer refunds?
Please review our Refund Policy page for full details. If you need help with an order, contact our support team and include your order number.
Subscriptions
How do I manage my subscription?
You can manage your subscription from your account dashboard. Depending on your product, you may be able to pause, skip, or cancel future orders.
Can I cancel my subscription anytime?
Yes, subscription options are designed to be flexible. Log into your account to manage changes or contact support if you need help.
Products
How do I know which product is right for me?
Start by reading the product descriptions and blog articles on our site. They are designed to help you better understand the purpose of each formula and how customers typically use them.
Are Freds Farm products plant based?
Yes Freds Farm formulas are plant based and created with carefully selected herbal ingredients. Check each individual product page for specific details.
Where can I find ingredient information?
Ingredient information is listed on each product page. You can also contact support if you need help finding details for a specific product.
Need More Help?
Still need help? Reach out through our Contact page and include your full name, order number if applicable, and a brief description of your question.
Contact Support